1. Eligibility

To qualify for a return or RMA:

• Request must be submitted within 14 days of delivery

• Product must be unused, unopened, and in resellable condition

• RMA number must be issued before shipping items back

Wholesale orders, case packs, and manufacturer-restricted items may be non-returnable.

2. Non-Returnable Items

• Clearance or final sale items

• Customized products

• Used or damaged products

• Missing parts or altered packaging

• Consumables (liquids, gels, tapes, etc.)

3. Damaged or Defective Products

If an item arrives damaged:

• Report within 48 hours

• Provide photos/videos

• Keep packaging until the claim is resolved

We will issue a replacement, refund, or store credit.

4. Return Shipping

• Buyer is responsible for return shipping unless the item is defective

• Unauthorized returns may be rejected

• RMA label must be attached visibly

5. Restocking Fee

Returns may be subject to:

• 10–20% restocking fee

• Exceptions for defective items

6. Refund Processing

Refunds are issued within 5–10 business days after inspection.

7. How to Request an RMA

Email: support@burgundyblue.com
Include:

• Order number

• SKU(s)

• Reason for return

• Photos if applicable