Refund & Returns Policy
Last updated: June 1, 2024
At Burgundy Blue LLC, we are committed to providing the highest quality sports & outdoor gear. We understand the unique needs of our wholesale partners, and our return policy is designed to ensure operational excellence and brand integrity.
1. Return Eligibility & RMA
To qualify for a return or replacement, you must adhere to the following B2B Return Standards:
- Notification Period: Return requests must be submitted within 14 calendar days of delivery.
- Condition: Products must be unused, unopened, and in their original, resellable packaging.
- Authorization: A Return Merchandise Authorization (RMA) number must be issued by our support team before any items are shipped back. Returns sent without an RMA will be rejected.
- Exclusions: Wholesale orders, specific case packs, and manufacturer-restricted items are generally non-returnable unless defective.
2. Non-Returnable Items
Certain products cannot be returned due to safety, hygiene, or clearance status:
- Clearance or "Final Sale" items.
- Customized or branded products.
- Consumables (liquids, gels, performance tapes, etc.).
- Items with damaged or altered original manufacturer packaging.
3. Damaged or Defective Products
In the event of shipping damage or manufacturing defects, we provide prioritized support:
- Report Window: Damages must be reported within 48 hours of delivery.
- Evidence: Buyers must provide high-quality photos or videos of the damage and the outer shipping container.
- Resolution: Upon verification, we will issue a replacement, store credit, or refund at our discretion. Please keep all original packaging until the claim is fully resolved.
4. Return Shipping & Fees
Shipping Costs: The buyer is responsible for all return shipping costs unless the item is verified as defective or was shipped in error by Burgundy Blue LLC.
Restocking Fee: Approved returns for non-defective items are subject to a 10% to 20% restocking fee to cover inspection and processing costs.
5. Refund Processing
Once your return is received and inspected (usually within 5 business days), we will notify you of the approval or rejection of your refund. Approved refunds will be processed and applied to your original method of payment within 5–10 business days.
6. How to Request an RMA
To initiate a return request, please email our support team with the following details:
- Order Number
- SKU(s) and Quantity
- Reason for Return
- Supporting photos (if damaged or defective)
Email: info@burgundy-blue.com
7. Contact Us
Burgundy Blue LLC
Address: 30 N Gould ST. STE 57382, Sheridan, Wyoming 82801, USA
Phone: +1 ( 310 ) 737 86 50
Website: burgundy-blue.com